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Terms & Conditions

A legal disclaimer

Zen Crystal Cave Terms and Conditions of Sale

Last Updated: 17 July 2025

These Terms and Conditions (Terms) govern your use of the website zencrystalcave.com (the "Site") and your purchase of products from the Site. The Site is owned and operated by Zen Crystal Cave. Tading as Zen Crystal Cave. 

By accessing or using the Site or by placing an order for products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site or purchase products.

Please read these Terms carefully before placing an order. They contain important information about your rights and obligations.

 

1. Information About Us

  • Zen Crystal Cave: zencrystalcave.com

  • Business Address (if applicable): [Your Registered Address, if a limited company, or primary business address]

  • Contact Email: info@zencrystalcave.com

 

2. Definitions

In these Terms:

  • "We", "Us", "Our" refers to Zen Crystal Cave.

  • "You", "Your" refers to the user or customer accessing the Site or placing an order.

  • "Site" refers to zencrystalcave.com

  • "Products" refers to the goods available for purchase on the Site.

  • "Contract" refers to the legally binding agreement between you and us for the sale and purchase of Products in accordance with these Terms.

 

3. Eligibility and Your Obligations

  • By placing an order through the Site, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.

  • You agree to provide true, accurate, current, and complete information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

 

4. Products

  • Description: We take reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Site are accurate. However, Product images are for illustrative purposes only, and actual Products may vary slightly. All sizes, weights, and measurements are approximate.

  • Availability: All Products are subject to availability. If a Product you have ordered is unavailable, we will inform you as soon as possible and offer you an alternative or a full refund.

  • Third-Party Suppliers (Dropshipping Clause): Please note that some Products sold on our Site are sourced from third-party suppliers/manufacturers, who may dispatch the Products directly to you. While we are the seller of record and responsible for your purchase, the direct delivery is handled by our partners. This does not affect your statutory rights.

 

5. Pricing and Payment

  • Pricing: All prices on the Site are in Great British Pounds (£) and include VAT where applicable.

  • Changes: Prices for Products are subject to change without notice, but changes will not affect orders that have already been confirmed.

  • Delivery Costs: Delivery costs are not included in the Product price and will be added to the total amount due during the checkout process. These costs will be clearly displayed before you confirm your order.

  • Payment Methods: We accept payment via [List accepted payment methods, e.g., Visa, MasterCard, PayPal, Apple Pay, Google Pay, etc.].

  • Payment Security: All payments are processed securely by our third-party payment providers [e.g., Stripe, PayPal]. We do not store your full payment card details on our servers.

  • Payment Processing: Payment will be taken at the time of order confirmation. Your order will only be dispatched once payment has been successfully received.

 

6. Order Process and Contract Formation

  • Placing an Order: You place an order on the Site by adding Products to your basket and proceeding through the checkout process. You will be guided through the steps to place an order.

  • Order Confirmation: After placing an order, you will receive an email from us acknowledging that we have received your order (the "Order Confirmation"). This email does not mean that your order has been accepted.

  • Acceptance of Order & Contract Formation: Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The contract between us ("Contract") will only be formed when we send you a separate email confirming that the Products have been dispatched (the "Dispatch Confirmation").

  • Declining an Order: We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud prevention department. If we cancel your order, we will notify you and issue a full refund.

 

7. Delivery

  • Delivery Locations: We deliver to addresses within [e.g., the United Kingdom only, or specify countries].

  • Delivery Times: Estimated delivery times are provided on the Product page and/or during checkout. These are estimates only and are not guaranteed. We will do our best to deliver within the estimated timeframe, but delays can occur due to unforeseen circumstances (e.g., courier delays, supplier issues).

  • Delivery Method: Products will be delivered by [e.g., Royal Mail, DPD, Evri, or state "our chosen courier"].

  • Risk of Loss: The Products will be at your risk from the time of delivery to the address you provided.

  • Failed Delivery: If delivery cannot be made due to your fault (e.g., incorrect address, not available to receive), we reserve the right to charge you for redelivery costs or deduct reasonable costs from any refund if the order is returned to us.

 

8. Your Rights to Cancel and Returns & Refunds

  • Consumer Contracts Regulations 2013 (Distance Selling): As a consumer, you have a statutory right to cancel a contract for online purchases at any time within 14 calendar days, beginning on the day after you receive the Products. This is known as the "cooling-off period."

  • How to Exercise Your Right to Cancel (Cooling-Off Period):

    • To cancel, you must clearly inform us of your decision to cancel the Contract by a clear statement (e.g., an email to [Your Customer Service Email Address]).

    • You must then return the Products to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation.

    • You will be responsible for the direct cost of returning the Products.

    • We may make a deduction from the refund for any loss in value of any Products supplied if the loss is the result of unnecessary handling by you (i.e., handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods).

  • Refunds (Cooling-Off Period): If you cancel within the 14-day cooling-off period, we will refund the full price paid for the Products, including the initial standard delivery cost (if any, excluding any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Refunds will be processed within 14 days after we receive the Products back, or (if earlier) 14 days after you provide evidence that you have returned the Products.

  • Faulty or Misdescribed Goods (Consumer Rights Act 2015):

    • Under the Consumer Rights Act 2015, all Products must be of satisfactory quality, fit for purpose, and as described.

    • If a Product you receive is faulty, misdescribed, or not fit for purpose, you have a short-term right to reject it within 30 days of delivery for a full refund.

    • After 30 days, you have a right to a repair or replacement. If a repair or replacement is not possible or is unsuccessful, you may then be entitled to a price reduction or a final right to reject the goods for a refund.

    • In cases of faulty or misdescribed goods, we will cover the cost of return shipping.

  • Full Returns & Refunds Policy: For full details on our returns process, conditions, and exceptions (e.g., personalised items, perishable goods), please refer to our dedicated [Link to your Returns & Refund Policy Page on Wix]. This policy forms part of these Terms.

 

9. User Accounts (if applicable)

  • If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.
     

  • You agree to accept responsibility for all activities that occur under your account or password.
     

  • We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
     

 

10. Intellectual Property

  • All content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and protected by UK and international copyright laws.

  • The compilation of all content on this Site is our exclusive property.

  • You may not extract and/or re-utilise any parts of the content of the Site without our express written consent.

 

11. Website Use and Prohibited Activities

  • You may use the Site only for lawful purposes and in accordance with these Terms.

  • You must not use the Site:

    • In any way that breaches any applicable local, national, or international law or regulation.
       

    • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
       

    • To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards (if you allow user-generated content).
       

    • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  • We reserve the right to terminate your use of the Site for violating any of the prohibited uses.

 

12. Links to Third-Party Websites

  • Our Site may contain links to third-party websites or services that are not owned or controlled by us.

  • We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
     

  • You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.
     

 

13. Disclaimer of Warranties and Limitation of Liability

  • Accuracy: While we endeavour to ensure that the information on the Site is correct, we do not warrant its completeness or accuracy.

  • Availability: We do not warrant that the Site will be available at all times or that it will be error-free.

  • Statutory Rights: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law (including your statutory rights as a consumer).

  • Indirect Loss: Subject to the above, we will not be liable for any indirect or consequential loss or damage arising under these Terms or in connection with the Site, including (without limitation) any loss of profits, goodwill, business, or anticipated savings.

  • Our Liability: Our total liability to you in respect of any and all claims arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the greater of the amount paid by you for the Products giving rise to the claim or £100.

 

14. Events Outside Our Control (Force Majeure)

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

  • An "Event Outside Our Control" means any act or event beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
     

  • If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

     

    • We will contact you as soon as reasonably possible to notify you.
       

    • Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
       

 

15. Privacy

  • We only use your personal information in accordance with our Privacy Policy. Please take time to read our Privacy Policy, as it includes important terms that apply to you.

  • [Link to your Privacy Policy Page]

 

16. Complaints and Dispute Resolution

  • If you have a complaint, please contact us immediately at [Your Customer Service Email Address]. We will do our best to resolve any issues.

  • If we cannot resolve your complaint directly, you have the right to refer your complaint to an alternative dispute resolution (ADR) provider. We will inform you if we are willing to use a specific ADR provider for your dispute.

  • The European Commission provides an online dispute resolution (ODR) platform, which may be accessed at http://ec.europa.eu/consumers/odr/.

 

17. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

  • You agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

 

18. Severability

  • If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

19. Changes to These Terms

  • We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes constitutes acceptance of those changes.
     

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