Shipping Policy

Thank you for shopping with us!

We aim to provide you with a smooth and efficient delivery experience. Please review our shipping policy below:

Delivery Timeframe: All orders are typically delivered within 2-3 business days from the date of dispatch. Please note that these are estimated delivery times, and actual delivery may vary depending on your location and unforeseen circumstances.

Please note: We do not ship to PO Boxes.

UK Shipping Costs:

Free Standard Delivery: We are pleased to offer free standard delivery on all orders. All orders are sent with tracked shipping from our UK-based suppliers. No additional delivery fees – what you see is what you pay

Scottish Highlands - Shipping Costs:

Total Order up to 1kg - £6.99

🌍 International Shipping Costs

The prices below are for total orders up to 1kg

Europe & Ireland - £8.00 - Delivery 3-7 Business Days.

USA - £12.99 - Delivery 7-8 Business Days

Canada - £18.99 - Delivery 7-8 Business Days

Australia & New Zealand - £18.00 - Delivery 8-10 Business Days.

Delivery time frames are estimated, depending upon the customs process of each country.

Taxes and Customs

If you are based outside the United Kingdom, you may have to pay import or other local taxes. This can vary from country to country so please contact your local authorities if you are unsure. The customs process can also cause delays so please keep this in mind.

Please Note:

If your order exceeds 2kg or requires courier delivery, an additional fee may apply. We will contact you before dispatch if any surcharge applies.

Important Notes:

Orders are processed and dispatched on business days (Monday to Friday, excluding public holidays).
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
We currently only ship within the United Kingdom, mainland UK. While we strive to meet the stated delivery times, delays can occasionally occur due to high demand, adverse weather conditions, or carrier issues beyond our control. We appreciate your understanding in such situations.

Questions? If you have any questions about your order's shipping or delivery, please don't hesitate to contact our customer service team at info@zencrystalcave.com